What are the benefits of this integration?
Integrating SAP Knowledge Central by MindTouch with your SAP CRM provides the following benefits for your agents:
- Decreased time to close for tickets
- Ability to ramp up new agents faster
- Decreased ticket submission because of self-service access
How do I set up the SAP Knowledge Central integration?
If you'd like more information on how to integrate your SAP CRM, contact your SAP account executive. You may also review the typical use cases where integration can be applied in our section on CRM integration points.