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MindTouch Success Center

Step 1: Download and edit the packaged apps (legacy)

This page applies to:MindTouch (current)

This article outlines steps for downloading, editing and uploading MindTouch integration files into Zendesk.
 

This is a legacy integration. To integrate with our latest technology, visit our Touchpoint for Zendesk guide.

 

How to prepare files for Zendesk installation


Step 2: Unzip the packaged apps

Unzip each of these packaged apps to access the files you will need to configure your environment.

An unzipped packaged app looks similar to this:

Step 3: Edit the customer insights file

  1. Navigate to the app.js file in your newly unzipped mindtouch-insights folder.
  2. Update the value of the MindTouch.SITE_URL variable on Line 4 to point to your own MindTouch site:

Since customer insights are pulled from the MindTouch Username field, the current out-of-the-box configuration requires that the MindTouch Username is configured as the user's email address. If necessary, edit the usernames. If you require that the username field in MindTouch is something other than the user's email address, you can find further information from Zendesk to make this integration fit your requirements.

Step 4: Edit the search file

  1. Navigate to the app.js file in your newly unzipped mindtouch-search folder.
  2. Update the value of the MindTouch.SITE_URL variable on Line 4 to point to your own MindTouch site.

Step 5: Edit the publish file

  1. Prerequisite Step: Create the content page in MindTouch that the publish action will point to.
  2. Navigate to the app.js file in your newly unzipped mindtouch-publish folder.
  3. Update the value of the MindTouch.SITE_URL variable on Line 4 to point to your own MindTouch site.
  4. Update the value of the MindTouch.PAGE_PATH variable on Line 6 to point to the desired hierarchy where articles will be published to.

Step 6: Rezip the updated apps

Rezip the configuration folders once your updates have been made.

 

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