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MindTouch Success Center

Step 1: Download and edit the packaged apps

This page applies to:MindTouch 4


Follow the steps in this article to prepare the packaged apps for upload into Zendesk:
 

Step 1: Download the following packaged apps

Step 2: Unzip the packaged apps

Unzip each of these files so that you can access the files you will need to configure for your own environment.

An unzipped packaged app looks similar to this:


Step 3: Edit MindTouch Insights
  1. Navigate to the app.js file  in your newly unzipped mindtouch-insights folder.
  2. Update the value of the MindTouch.SITE_URL variable on Line 4 to point to your own MindTouch site:

important note   Since customer insights are pulled from the MindTouch Username field, the current out-of-the-box configuration requires that the MindTouch Username is configured as the user's email address. If necessary, edit the usernames. If you require that the username field in MindTouch is something other than the user's email address, you can find further information from Zendesk to make this integration fit your requirements.


Step 4: Edit MindTouch Search
  1. Navigate to the app.js file in your newly unzipped mindtouch-search folder.
  2. Update the value of the MindTouch.SITE_URL variable on Line 4 to point to your own MindTouch site.


Step 5: Edit MindTouch Publish
  1. Prerequisite Step: Create the content page in MindTouch that the publish action will point to.
  2. Navigate to the app.js file in your newly unzipped mindtouch-publish folder.
  3. Update the value of the MindTouch.SITE_URL variable on Line 4 to point to your own MindTouch site.
  4. Update the value of the MindTouch.PAGE_PATH variable on Line 6 to point to the desired hierarchy where articles will be published to.


Step 6: Rezip the updated apps

Rezip the configuration folders once your updates have been made.

 

What's next

Move on to installing the modified packaged apps into Zendesk to omplete the Zendesk integration.

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