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MindTouch Success Center

Enable and manage feedback (MT4)

This page applies to:MindTouch 4

MindTouch provides you with most direct connection to your customers and prospects.  With MindTouch, your support agents drive adoption and self-help while also enabling your customers to become experts.  The key to success with MindTouch lies in your ability to evolve your knowledge.  To do so, it is crucial that you create an environment that thrives on feedback and collaboration.  

Knowledge feedback

Actively engaging your users and agents ensure that you're knowledge will continuously improve.  Encourage your users to actively participate in improving and evolving your MindTouch site.  Feedback can be provided on an individual knowledge article or during a search.  

Direct all your user and agent feedback to your CRM or a shared email inbox to organize and triage your "knowledge queue"

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