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Search-in-place Touchpoint

This article provides an overview of the search-in-place Touchpoint.

What is the search-in-place Touchpoint?

The search-in-place Touchpoint is an easily embedded integration users can use to search your MindTouch product documentation from any of your web properties or web applications. 

Example use case

Your customer has visited your e-commerce site and has found a great product to buy. The customer adds your product to the shopping cart but all of a sudden has last-minute questions about the product. The customer is ready to leave your site to search the internet but then notices your search-in-place Touchpoint in the shopping cart. The customer enters a question into the search bar and finds an article listed in the results list that seems to answers the question. The customer reads the article and the information confirms the buyer's decision to purchase. Thanks to your embedded search-in-place Touchpoint, the buyer is able to access additional information that helps inform the customer's buying decision and the customer ends up placing the order.

How customers experience the search-in-place Touchpoint

  1. Your customers notice the Touchpoint's search bar on your web page:

Screenshot of the search-in-place touchpoint

There is a fixed amount of white space below the search bar (determined by the search-in-place Touchpoint configuration) to display search results.

  1. Customers enter a search term, and the search-in-place Touchpoint returns product pages that live on your MindTouch site and are relevant to the search.

Screenshot of the search-in-place touchpoint results

  1. Customers have the option to view additional results or to enter a different query to search further.

Screenshot of the show more link in the search-in-place touchpoint
 

Prerequisites

How to embed the search-in-place Touchpoint

Step 1: Copy the embed code

   NOTE:  Skip this section if you already have copied the code when creating your search-in-place Touchpoint.

  1. From the Site tools menu on the MindTouch toolbar, select Control panel.
  2. Navigate to System Settings > Integrations > Touchpoint Toolbox.
  3. Scroll to Currently enabled Touchpoint tools, select your tool and click Copy code to clipboard.

Step 2: Embed the search-in-place Touchpoint

  1. Navigate to the page on which you want to embed your search-in-place Touchpoint.
  2. Decide where on the page you would like to add the search-in-place Touchpoint.
  3. If necessary, consult with your product developers to access the HTML of your web application.
  4. Paste the embed code directly into the HTML of your web page or application.

Step 3: Test your search-in-place Touchpoint

  1. Open your web page or application.
  2. Type a search into the search bar.

  1. Verify the search-in-place Touchpoint returns the expected results and that search refinement works as expected (if applicable).
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