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MindTouch Success Center

Touchpoints

Touchpoints
Touchpoints are integrations that extend your MindTouch content to embed within any web property, e-commerce pages, web forms, community forums, social channels, inside your application or product, and more.

Use Touchpoints to leverage knowledge for:

  • Customer engagement. Provide additional product help when users are trying to educate themselves or solve a problem on their own (support site).
  • Upsell opportunities. Suggest additional products or add-ons as customers are buying a product (e-commerce site).
  • Technical validation. Make product information easily available to potential customers who are researching your product (marketing site).
  • Sales execution. Offer last-minute product information to customers who are about to abandon their shopping carts (e-commerce site).
  • Product adoption. Provide additional details on functionality to help customers become successful product adopters (support site or in-product).
  • Agent enablement. Empower your support and sales teams with access to the most current and relevant solutions.

 

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