Empower your agents to solve cases faster with access to MindTouch knowledge and customer insights within Salesforce Service Cloud.
- Agents viewing knowledge base content - to help solve cases faster and share relevant knowledge with customers
- Agents creating or editing knowledge base content - to instantly publish or update knowledge articles that will help agents who encounter the same issue in the future
- Knowledge Workers following KCS methodology - to capture content in the workflow and follow KCS best practices
- Support and service leaders optimizing - with reports about what content resolves customer issues to prioritize improvement efforts and workflow optimization