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MindTouch Success Center

Salesforce Service Cloud Integration

Empower your agents to solve cases faster with access to MindTouch knowledge and customer insights within Salesforce Service Cloud.

Use Cases

  • Agents viewing knowledge base content - to help solve cases faster and share relevant knowledge with customers
  • Agents creating or editing knowledge base content - to instantly publish or update knowledge articles that will help agents who encounter the same issue in the future
  • Knowledge Workers following KCS methodology - to capture content in the workflow and follow KCS best practices
  • Support and service leaders optimizing - with reports about what content resolves customer issues to prioritize improvement efforts and workflow optimization

To implement MindTouch for Salesforce Service Cloud integration, contact your Customer Success Manager.

Prerequisites:
The latest version of MindTouch
An available Touchpoint license
Salesforce Lightning or Salesforce Classic

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