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Ticket Deflection in Community Cloud

As customers type into the subject field in the Community Cloud contact form, relevant knowledge automatically populates to resolve their issue without contacting support.

Enable ticket deflection as part of MindTouch for Salesforce Community Cloud integration.

Search behavior

Search results from your MindTouch site automatically populate next to the contact form based on the query entered in the subject field. The MindTouch results are powered by MindTouch search behavior that:

  • Appear instantly when published or modified in MindTouch without any additional steps
  • Only return pages or files that the user has permission to view

Configuration

Configuration options enable you to customize for your Community Cloud environment.

Ticket-Deflection-in-Salesforce-Community-Cloud.png

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