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MindTouch Success Center

Salesforce Community Cloud Integration

Empower your customers to self-serve by extending your MindTouch knowledge into Salesforce Community Cloud.

Use Cases

  • Customers searching in Community Cloud for answers - with a single search, they can find existing information in community discussions and discover real-time authoritative content to resolve issues
  • Customer submitting a case through Community Cloud contact form - they automatically get suggestions self-solve before they submit a ticket to contact support
     

To implement MindTouch for Salesforce Community Cloud integration, contact your Customer Success Manager.

Prerequisites:
The latest version of MindTouch
An available Touchpoint license
Salesforce Lightning

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