MindTouch for Salesforce
MindTouch for Salesforce is a set of integrations that allow you to extend your knowledge where your customers and agents need it most in Community Cloud or Service Cloud.
Value of knowledge integration
Provide a single source of truth that solves your customers’ problems with extended knowledge across multiple channels.
- Lower customer effort - search function serves MindTouch content where customers are more likely to need it
- Improve case deflection - proactively provide customers with solutions before they submit a case
- Improve time to resolution - give support agents access to knowledge so they can spend less time troubleshooting
- Salesforce Community Cloud Integration
- Empower your customers to self-serve by extending your MindTouch knowledge into Salesforce Community Cloud.
- Salesforce Service Cloud Integration
- Empower your agents to solve cases faster with access to MindTouch knowledge and customer insights within Salesforce Service Cloud.