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MindTouch for Salesforce

MindTouch for Salesforce
MindTouch for Salesforce is a set of integrations that allow you to extend your knowledge where your customers and agents need it most in Community Cloud or Service Cloud.

Value of knowledge integration

Provide a single source of truth that solves your customers’ problems with extended knowledge across multiple channels.

  • Lower customer effort - search function serves MindTouch content where customers are more likely to need it 
  • Improve case deflection - proactively provide customers with solutions before they submit a case 
  • Improve time to resolution - give support agents access to knowledge so they can spend less time troubleshooting
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