Extend the best answer to a question or problem into the the relevant environment for effortless support experiences:
- Define integration use cases - understand what user experiences need to be supplemented with product or service content
- Extend the most relevant and up-to-date help content - extend relevant knowledge content within your SAP cloud solution
- Allocate the right project resources - include the appropriate internal and external teams to successfully complete the required integrations
The possible applications of knowledge across an organization is expansive. SAP Knowledge Central can be configured to help customers and users find answers to problems or questions with a low effort experience.
- Integrate with SAP Knowledge Central
- Integrate SAP Knowledge Central with your SAP cloud solution.
- KPIs and Outcomes for SAP Cloud Solutions
- Integrate knowledge into your SAP environment to achieve Key Performance Indicators (KPIs) and valuable business outcomes.
- Use Cases to Integrate Knowledge with SAP SuccessFactors
- Integrate Knowledge Central with your SAP SuccessFactors Employee Central Service Center to provide a personalized and low effort experience.
- Use Cases to Integrate Knowledge with SAP Service Cloud
- Integrate Knowledge Central with your SAP Service Cloud to provide unified service experiences to your customers and agents throughout their journey.