Integrate MindTouch product documents and user behavior data into your CRM and ticketing systems, including Salesforce, SAP, and Zendesk.
Benefits to your agents
- Quick access to your MindTouch documentation from any ticket.
- Ability to create a new article from a support ticket.
- Ability to associate articles with a case with a single click.
- Centralized location for all documentation.
Benefits to your customers
- Faster response times for support.
- Easier access to documentation as it is being published by agents.
- Improved self-service content.
- Salesforce Integrations
- MindTouch for Salesforce integrations allows support agents to leverage MindTouch content while resolving cases without leaving the Salesforce interface.
- MindTouch for Zendesk
- Integrate MindTouch product documents with Zendesk for a powerful customer engagement and ticket-deflection solution.