Skip to main content
MindTouch Success Center

CRM Integrations

CRM Integrations
MindTouch can be configured to surface MindTouch content and user behavior data into any CRM or ticketing system.

Benefits to your agents

  • Access to your MindTouch documentation from any ticket
  • Create a new article from a support ticket
  • Associate articles with a case with a single click

Benefits to your customers

  • Faster response times for support
  • Easier access to documentation as it is being published by agents
  • Improved self-service content


  • Admin rights to your MindTouch site
  • Admin rights to your third-party ticketing system or CRM
  • A resource to create the integration in your CRM (developer, SI, etc.)
  • Touchpoint for CRMs Overview
    Implement Touchpoints to integrate your MindTouch content into your third-party customer relationship management (CRM) or ticketing system.
  • Embed Customer Insights Touchpoint
    Embed a Customer Insights Touchpoint into your web properties or applications.
  • Editor Lite
    Editor Lite is a streamlined editing panel that gives agents exactly what they need to create knowledge while in a CRM environment or Touchpoint integration.


  • Was this article helpful?