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MindTouch Success Center

Setup MindTouch for Zendesk

Applies to:
MindTouch (current)
Role required:
Admin
Setting up MindTouch for Zendesk can be as simple as uploading a pre-packaged application into Zendesk. For a deeper, more insightful integration, MindTouch Support and Professional Services can provide assistance.

Preface

MindTouch for Zendesk can be setup by a MindTouch site and Zendesk administrator by downloading a Zendesk private application and uploading it into the Zendesk agent experience. After installing the application, it is highly recommended that your customer-facing ticketing form in your Zendesk Help Center also be integrated with the MindTouch site. This step requires the assistance of MindTouch Support or Professional Services and provides your support agents with deeper insight into what customers are viewing or searching for, before and after they submit a ticket into Zendesk.

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