Touchpoint for Community
Empower your customers to self-serve by extending your MindTouch knowledge into your community and support ticketing or customer contact forms.
Touchpoint for Community is a collection of Touchpoint integrations designed to extend self-service support knowledge where your customers need it in a community, help center, or forum.
- Customers searching in your community for answers - with a single search, they can find existing information in community discussions and discover real-time authoritative content to resolve issues
- Customer submitting a case through support ticketing forms - they automatically get suggestions self-solve before they submit a ticket to contact support