MindTouch for Salesforce, which replaces the GeniusLink integration, gives agents access to knowledge content within the environment they already use to work cases.
This integration adds onto standard Salesforce web-to-case functionality. To implement MindTouch for Salesforce, contact your Customer Success Manager.
- Access MindTouch content from within Salesforce. Only see content based on MindTouch permissions, which can automatically limit to product areas or other filters.
- Share MindTouch content with a customer. Copy and paste relevant info from MindTouch content or use email templates that auto-populate with link to solution content.
- Link MindTouch content to case history. Generate reports about what content resolves customer issues.