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MindTouch Success Center

Capture Manager for Service Cloud

Capture Manager for Service Cloud is an integration that gives agents everything they need to optimize content from within the Service Cloud interface.

Prerequisites

This solution is custom-configured for each client by MindTouch Professional Services. Elements and labels may differ from what is documented.

This solution became generally available April 5, 2019 and is only implemented by request for each MindTouch site.

Capture Manager for Service Cloud connects to Capture Manager on your MindTouch site to support KCS Methodology.

Key functionality

Support agents using this integration can:

  • View and navigate MindTouch content from within Salesforce
  • Link a support article to a case to share that knowledge with the customer
  • Create and edit MindTouch content from within Salesforce
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