- Current version of MindTouch
- Draft authoring disabled for MindTouch site
- Guided Content Framework enabled
- Capture Manager enabled for MindTouch site
- Touchpoint license
This solution is custom-configured for each client by MindTouch Professional Services. Elements and labels may differ from what is documented.
This solution became generally available April 5, 2019 and is only implemented by request for each MindTouch site.
Support agents using this integration can:
- View and navigate MindTouch content from within Salesforce
- Link a support article to a case to share that knowledge with the customer
- Create and edit MindTouch content from within Salesforce