MindTouch for Salesforce integrations allows support agents to leverage MindTouch content while resolving cases without leaving the Salesforce interface.
- Auto search - Automatically displays search results based on the submitted case subject field.
- Search - Manually search MindTouch content from within Salesforce.
- View and navigate - View and navigate MindTouch content from within Salesforce.
- Link-to-case - Link a MindTouch page to a custom object called "Related Articles".
- Insights - View customer activity of MindTouch searches and pages viewed before ticket submission.
- Create and edit - Author and update MindTouch content from within Salesforce (only with Capture Manager for Service Cloud)
- MindTouch for Salesforce
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- MindTouch for Salesforce, which replaces the GeniusLink integration, gives agents access to knowledge content within the environment they already use to work cases.