Integrate a Customer Insights panel into your SAP CRM to see a full history of customer page views and search activity.
Key features include:
- Instant access to customer history, which is loaded when the case is opened
- Quick access to the exact searches and pages performed by clicking the link
- Detailed information about the exact date (and time) a customer performed the request
- A CRM that can run HTML code
- Basic familiarity with CSS (if styling customization is desired)
Contact MindTouch Professional Services for more information to enable this integration.