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Gain insight into customer activity

Integrate a Customer Insights panel into your SAP CRM to see a full history of customer page views and search activity.

Key features include:

  • Instant access to customer history, which is loaded when the case is opened
  • Quick access to the exact searches and pages performed by clicking the link
  • Detailed information about the exact date (and time) a customer performed the request

Prerequisites

  • A CRM that can run HTML code
  • Basic familiarity with Javascript
  • Basic familiarity with CSS (if styling customization is desired)

Next steps

Contact MindTouch Professional Services for more information to enable this integration.

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