This page applies to:SAP Knowledge Central by MindTouch
Give your customers, prospects and partners an interface to file tickets and suggest articles from MindTouch.
- Add search to your SAP system "Contact Support" form
- Set up a search widget that will work with the submit ticket form and serve as a simple ticket deflection system.
- Create a "Contact Support" form for your SAP system
- The "Contact Support" form allows users to send a support request via an email to what ever endpoint you specify.
- Integrate "Contact Support" with MindTouch search
- The MindTouch Search Integration provides a decision tree experience for your users which will guide them to a form that you control, if they can't find an answer. There are a set of help forms integrated with your MindTouch deployment.
- Integrate a "Request an Article" workflow
- Integrate a request workflow so your customers can provide additional feedback on current articles or request a new article.
- Integrate with SAP Knowledge Central
- SAP provides an intuitive interface for your agents to interact with your customers through multiple channels including social media. Integrating SAP Knowledge Central by MindTouch with your SAP CRM will allow your agents to access automatic help recommendations in the SAP interface.
- Leverage APIs to gain customer activity insight (SAP KC)
- The Support Agent Customer Activity API lets users obtain intelligence about the actions that a customer has been performing up to a given point in time.