Integrate MindTouch content and user behavior data into your CRM and ticketing systems, including Salesforce, SAP, and Zendesk.
Benefits to your agents
- Access to your MindTouch documentation from any ticket
- Create a new article from a support ticket
- Associate articles with a case with a single click
Benefits to your customers
- Faster response times for support
- Easier access to documentation as it is being published by agents
- Improved self-service content
- MindTouch for Zendesk
- Integrate MindTouch product documents with Zendesk for a powerful customer engagement and ticket-deflection solution.