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NICE CXone Expert
Expert Success Center

Job notifications

Applies to:
MindTouch (current)
Role required:
Admin
Completed, failed, or canceled jobs can optionally trigger a notification to be sent to either an email address or a webhook.

Email

The email notification will contain the following information in the received message:

Webhook

A public webhook (without any authorization requirements) can be configured to receive an HTTP POST message from Expert with the following JSON-formatted payload:

{
    "@id": "{id}",
    "@type": "{type}",
    "@status": "{status}",
    "site": "{hostname}",
    "log": {
        "csv": "{log}"
    },
    "uri": "{archive}"
}
Name Type Description
{id} string The unique id for this job in UUID v4 format
{type} {export, import} The type of job
{status} {completed, failed, cancelled} The status of the job
{hostname} string The Expert site hostname where the job was queued
{log} (optional) string A URL to download any generated error or warning logs
{archive} (optional) string If a successful content export job, a URL to the exported content archive to download 

Error and Warning Logs

Error logs are available if a content import or export job fails or is canceled. Warning logs may be available if the job is successful but non-critical issues were detected during processing. The log format is CSV with the following columns in the header row:

Header Description
DataId A unique, deterministic id for the piece of data, referenced in the package.xml file, that triggered the warning or error (pages, attachments, page permissions, etc)
PagePath The relative page URL that the data is associated with
WarningType The type of error or warning message 
Message An explanation of the error or warning

Message Types

The message type value is available in the WarningType header row column.

Message Type (WarningType) Job Type Description
UserGrantsPresent export Page permissions granted to users will not be exported or imported
DekiScriptErrorDetected export Page content contains invalid DekiScript source
NonPortableLinkDetected export Page content contains link to local file id (without filename)
AnalyzerFailedToRun export Page content could not be analyzed in order to prepare content for export
ContentParsingErrorDetected export Page content resulted in a parsing error that is described further in log message
PageOverviewWithScriptedContentDetected export Page summary can only be plain text and cannot contain DekiScript source 
IgnoredSearchRecommendation export Page that is associated with an exported search recommendation was not part of the content export manifest
IgnoredContextMapping export Page that is mapped to an exported content id was not part of the content export manifest
FailedToImportItem import See message for import exception details
PageDraftDetected export The draft for this page will not be exported
IgnoredInvalidLearningPathName export Invalid guided path name (path names can only contain letters, dashes, and hyphens)
IgnoredLearningPathPage export Page that is associated with a guided path was not part of the content export manifest
IgnoredLearningPathPages export Pages that are associated with a guided path were not part of the content export manifest
PageCreationConflictsWithExistingPage import The page guid between a page location in the export manifest and the same location in the destination Expert site do not match
PageMoveConflictsWithExistingPage import Could not move page because a page with the same title already exists
PageMoveConflictsWithExistingPageOutsideSubHierarchy import In order to sync page hierarchies, a page from outside the destination Expert site page hierarchy needs to be moved to a location inside the destination Expert site page hierarchy and the page location already exists
PageMoveTargetParentFailedToImport import Parent page of move destination failed so move cannot proceed
SkippingPageCreationBecauseParentPagePreviouslySkipped import Page cannot be imported because the parent page was not imported
SkippingPageCreationBecauseItWasPreviouslyDeleted import Page to be created upon import was previously deleted in the destination Expert site
SkippingPageTagsBecausePagePreviouslySkipped import Page was skipped so any associated resources were also skipped
SkippingPageFileBecausePagePreviouslySkipped import Page was skipped so any associated resources were also skipped
SkippingPagePropertyBecausePagePreviouslySkipped import Page was skipped so any associated resources were also skipped
SkippingFilePropertyBecausePagePreviouslySkipped import Page was skipped so any associated resources were also skipped
SkippingPagePermissionsBecausePagePreviouslySkipped import Page was skipped so any associated resources were also skipped
MissingPageInImport import Page is defined in export manifest but is missing from the archive
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