Integrations
Touchpoints | CRM Integrations | API Documentation | Legacy Integrations
Extend your MindTouch content into other systems: CRM, company website, ecommerce, within your product, and more. At the center of Mindtouch integrations is a set of connectors we call Touchpoints. Our open API is also available for developers to further customize MindTouch content integrations.
- Touchpoints
- Touchpoints are integrations that extend your MindTouch content to embed within any web property, e-commerce pages, web forms, community forums, social channels, inside your application or product, and more.
- Brand your Touchpoints
- Create, configure, and embed Touchpoints
- Edit, deactivate, and delete Touchpoints
- Touchpoints across the entire customer journey
- Introduction to Touchpoints
- Contextual help button Touchpoint
- Contextual help Touchpoint
- Customer insights Touchpoint
- Search-in-place Touchpoint
- Search Touchpoint
- Sign-in Touchpoint
- Use content IDs to display contextual help
- Embedded Contextual Help
- CRM Integrations
- Integrate MindTouch content and user behavior data into your CRM and ticketing systems, including Salesforce, SAP, and Zendesk.
- API Documentation
- Extend the impact of your product documentation throughout the customer journey with the MindTouch API. Documents in this section are intended for advanced developers.
- Legacy Integrations
- We no longer support these integrations, but the documentation is available for reference.
- Zendesk User Guide Integration (Legacy)
- Publish an article from Salesforce GeniusLink (Legacy)
- Create KCS reports in Salesforce Service Cloud (Legacy)
- Integrate search with your Salesforce case submission (Legacy)
- Convert legacy F1 to Contextual Help Touchpoint
- GeniusLink for Salesforce (Legacy)
- GeniusLink for Salesforce Installation Guide (Legacy)
- Create a generic ticket submission form (legacy)
- Add search to your "Submit Ticket" form (legacy)
- Integrate search with your Salesforce case submission (TCS)
- GeniusLink for Salesforce (TCS)
- GeniusLink for Salesforce Installation Guide (TCS)
- F1 contextual help (TCS)
Custom integrations
For guidance to connect marketing tools or web analytics, contact your Customer Success Manager or get Expert Help through MindTouch Professional Services.