Integrations
Touchpoints | CRM Integrations | Marketing Tools | API Documentation | Legacy Integrations
Extend your MindTouch content into other web systems: CRM, ticketing, company website, e-commerce, automated marketing, and more. At the center of Mindtouch integrations is a set of connectors we call Touchpoints. In addition, our open API is available for developers to further customize options to surface MindTouch content.
Custom integrations
For guidance to connect marketing tools or web analytics (Pardot, Eloqua, Marketo, Google Analytics, Adobe Analytics, etc.), contact your Customer Success Manager or get Expert Help through MindTouch Professional Services.
- Touchpoints
- Touchpoints are integrations that extend your MindTouch content to embed within any web property, e-commerce pages, web forms, community forums, social channels, inside your application or product, and more.
- Brand your Touchpoints
- Create, configure, and embed Touchpoints
- Edit, deactivate, and delete Touchpoints
- Touchpoints across the entire customer journey
- Introduction to Touchpoints
- Contextual help button Touchpoint
- Contextual help Touchpoint
- Customer insights Touchpoint
- Search-in-place Touchpoint
- Search Touchpoint
- Sign-in Touchpoint
- Use content IDs to display contextual help
- Embedded Contextual Help
- CRM Integrations
- Integrate MindTouch product documents and user behavior data into your CRM and ticketing systems, including Salesforce, SAP, and Zendesk.
- Marketing Tools
- Connect your MindTouch data to other tools across your web properties, including Marketo, Eloqua, Pardot, Google Analytics, Adobe Analytics, and Webtrends.
- API Documentation
- Extend the impact of your product documentation throughout the customer journey with the MindTouch API. Documents in this section are intended for advanced developers.
- Legacy Integrations
- We no longer support these integrations, but the documentation is available for reference.
- Zendesk User Guide Integration (Legacy)
- Publish an article from Salesforce GeniusLink (Legacy)
- Create KCS reports in Salesforce Service Cloud (Legacy)
- Integrate search with your Salesforce case submission (Legacy)
- Convert legacy F1 to Contextual Help Touchpoint
- GeniusLink for Salesforce (Legacy)
- GeniusLink for Salesforce Installation Guide (Legacy)
- Create a generic ticket submission form (legacy)
- Add search to your "Submit Ticket" form (legacy)
- Integrate search with your Salesforce case submission (TCS)
- GeniusLink for Salesforce (TCS)
- GeniusLink for Salesforce Installation Guide (TCS)
- F1 contextual help (TCS)