Integrations
Extend CXone Expert content into other application or systems with embeddable web widgets or a secure API.
At the center of Expert integrations is a set of connectors we call Touchpoints. Our open API is also available for developers to further customize MindTouch content integrations.
- Touchpoints
- Touchpoints are integrations that extend your content to embed within any web property or application.
- SAP Integrations
- Integrate knowledge into your organization's SAP cloud solution.
- Expert for Salesforce
- MindTouch for Salesforce is a set of integrations that allow you to extend your knowledge where your customers and agents need it most in Community Cloud or Service Cloud.
- Expert for Zendesk
- Integrate CXone Expert with Zendesk for customer engagement and ticket deflection.
- CRM and Support Ticketing Integrations
- CXone Expert can be configured to surface its content and user behavior data into any CRM or ticketing system.
- Content Translation
- An integration with a TMS (Translation Management System) automates steps in a content translation workflow.
- Enterprise and Federated Search
- Learn how integrations with Enterprise and Federated Search providers can extend your content.
- Analytics Integrations
- Whether using MindTouch Analytics or third-party tools, customer behavior can be tracked across a MindTouch site and beyond into content delivery channels and self-service support experience. MindTouch Analytics data can also be extracted from the platform and delivered to analysts, data scientists, and application developers.
- API Reference
- Extend the functionality of your content with the CXone Expert APIs.
Custom Integrations
For expert guidance to connect marketing tools or web analytics, contact CXone Expert.
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