Skip to main content

Understand accessing your site over SSL (SAP KC)

This article reviews various considerations to take into account when accessing your site over SSL. All MindTouch sites require an SSL connection.


SSL Types

The most common SSL covers a single domain such as

Subject Alternate Name (SAN) SSL certificates can contain several domains such as and SAN certificates are not the same as Wildcard SSL certificates; Wildcards cover all subdomains (e.g. *

important note   If you are using the F1 Contextual Help implementation, a specific Subject Alternate Name (SAN) SSL certificate is required. 

SSL Considerations

Before purchasing an SSL for your custom domain, there a few considerations to take into account. Depending on the MindTouch features you'll be using with your custom domain, you may need to obtain a specific SSL certificate. A shared SSL is included for all MindTouch.Us domains:  https://*

Configuring an SSL with a Custom Domain

When configuring your MindTouch site with a custom domain (e.g., as well as an SSL for your custom domain, the complimentary https://* domain will no longer redirect to your custom domain. If your site is utilizing a custom domain without an SSL, then the complimentary https://* domain​ will redirect accordingly.


MindTouch requires that SSL certificates be SHA-256 compatible. Please be sure your SSL is created with this encryption level support.

Server Type

SSL providers often times request what type of web server the SSL will need to be generated for; in these instances choose an option for Apache.