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Which reliability and security measures are in place? (TCS)

This article reviews the reliability and security measures that are put in place by MindTouch.  


  • Our continuous database backup system allows us to restore your data from anytime within the previous 3 days.
  • We also store 30 days worth of daily database snapshots so your data will be there in the event of an emergency.
  • All documents and attachments are stored with the reliability of Amazon’s S3 data storage which is designed to sustain the concurrent loss of data in two facilities.

Disaster recovery

  • Our team routinely runs through disaster recovery tests to verify projected recovery times and the integrity of your data.


  • We use a Global CDN to ensure availability of resources in distributed regions
  • We employ Elastic Scaling to ensure that performance and availability of the service is high
  • We guarantee 99.5% availability.  Additional details can be found in our MSA


  • All of our servers run on Amazon’s EC2 cloud service. The service runs within Amazon’s proven network infrastructure and data-centers. The Amazon EC2 Service Level Agreement commitment is 99.95% availability for each Amazon EC2 Region.
  • All file attachments are backed by the reliability of Amazon’s S3 storage service which is designed to provide 99.99% durability and 99.99% availability of objects over a given year.
  • All of our servers are monitored 24x7 to catch any outages. In the event of an outage, our internal operations team is immediately notified and is on-call to respond to such an event.


  • All of our servers are firewalled to only allow access to necessary services.
  • We utilize modern configuration management software to ensure consistent configuration across our infrastructure.
  • All of our servers are updated regularly as part of our regular security audit procedures.

Data center certifications and accreditations

The data center that MindTouch hosts in has the following certifications and accreditations to ensure standards at a server level:

  • SOC 1/SSAE 16/ISAE 3402
  • FISMA Moderate
  • PCI DSS Level 1
  • ISO 27001
  • International Traffic In Arms Compliance
  • FIPS 140-2

Secure access

With an included shared or optional custom domain SSLv3/TLSv1.0 access, you can rest assured that any data being sent between your browser and the server is safe and secure.


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