Skip to main content

Best Practice: User Permission Scenarios

This page applies to:MindTouch Responsive

This article provides example permission configurations for different user scenarios.  Other valuable resources may include:

Scenario breakdowns

  Content complexity Content quantity Consumer characteristics
Self-help Low High

Quick content consumption.

Feedback Medium  Medium Quick content consumption with minimal feedback activities
Collaborate High Low In-depth content consumption with significant learning and feedback activities


Scenario Examples

  Scenario Best Practices

Self-help

 

Consuming:  You want your users to self-help and resolve their own issues.
 

Author:  You want your content to be authoritative and produced by internal Subject Matter Experts (SMEs). 

1. Site:  Set your site to public in Site tools > Control Panel > Configuration by unchecking the Make Site Private checkbox.  *

2. Community members: In this scenario your users will consume content but will not engage in feedback activities such as searching, rating or commenting. It is still highly recommended that you Allow anyone to create a viewer/commenter account in Site tools > Control Panel > Configuration.

3.  Pro members: Unlike community members, pro members can modify and create content. You can either create a brand-new pro member or promote a community member to a pro member in Site tools > Control Panel > Users.  

Pro members can have multiple levels of control. For instance, an author can only modify a page, whereas an editor can move and delete a page. In this scenario your employees/SME's will be considered pro members.  

Feedback

Consuming:  You want your users to self-help and resolve their own issues while continuing to increase their expertise in your product or service.
 

Author:  You want your content to be authoritative and produced by your SMEs while allowing customers to interact with content to expose successes and failures. 

1. Site:  Set your site to public in SIte tools > Control Panel > Configuration by unchecking the Make Site Private checkbox.  * 

2. Community Members: Allow users to register and join the site in Site tools > Control Panel > Configuration by checking the Allow anyone to create a viewer/commenter account.  

In this scenario your users/customers are considered community members

3.  Pro members: Unlike community members, pro members can modify and create content. You can either create a brand-new pro member or promote a community member to a pro member in Site tools > Control Panel > Users.  

Pro members can have multiple levels of control. For instance, an author can only modify a page, whereas an editor can move and delete a page. In this scenario your internal SME colleagues will be considered pro members.  

Collaborate

Consuming:  You want your users to self-help and resolve their own issues while continuing to increase their expertise in your product or service.  
 

Author:  You want your content to be authored by both internal and external Subject Matter Experts (SMEs).  

1. Site:  Set your site to public in Site tools > Control Panel > Configuration by unchecking the Make Site Private checkbox.  *

2. Community members: Allow users to register and join the site in Site tools > Control Panel > Configuration by checking the Allow anyone to create a viewer/commenter account.  

In this scenario your users/customers are considered community members. 

3.  Pro members: Unlike community members, pro members can modify and create content. You can either create a brand-new pro member or promote a community member to a pro member in Site tools > Control Panel > Users.  

Pro members can have multiple levels of control. For instance, an author can only modify a page, whereas an editor can move and delete a page. In this scenario your internal and external SME customers, partners and colleagues will be considered pro members. 

* There are significant benefits to your site being public. Existing users can consume, interact with and reference content. Web search engines can index your authoritative content and thus increase your web search prominence.  

 



 

  • Was this article helpful?