The search-in-place Touchpoint is a self-contained search field that can be embedded into any site or web application that allows your users to enter search queries and see a list of results from your MindTouch site directly on the page. The search-in-place Touchpoint can be used in conjunction with a shopping cart to allow your customers access to additional product information to reinforce purchase decisions without leaving the purchase page. Adding a facetted search-in-place Touchpoint to a ticket submission form create self-help opportunities that reduce the amount of tickets your support agents receive.
The search-in-place Touchpoint on a page
The search-in-place Touchpoint consists of an input field, with placeholder text generated from the Touchpoint configuration and an icon button to trigger the search. There is a fixed amount of white space (determined by the Touchpoint configuration in the control panel) for search results to appear below the input field.
Once a search query has been submitted, results appear below the search field along with a decision tree (determined by the Touchpoint config) to narrow results based on your MindTouch site hierarchy.
If more than ten results are returned, a Show more button appears at the bottom of the search results container. Click the button to load more results.
Using the decision tree feature reduces the number of results returned, but not the amount of white space below.
How the Touchpoint works
When a query is entered and the search button is clicked, the Touchpoint retrieves a set of search results from your MindTouch site and loads it into the self-contained location where the Touchpoint is located. A decision tree mechanism, based on your site structure, appears below the search field (above the search results) so your users can filter results if necessary.
Learn how to create and configure a search Touchpoint for your site.