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Contextual help Touchpoint

Written by Theresa Manzo
Lead UI/UX Designer at MindTouch
This page applies to:All MindTouch Versions

The contextual help Touchpoint allows you to surface MindTouch content in an external application or website without your user ever having to leave the current window. Use a contextual help Touchpoint to inform your buyers and suggest additional products or add-ons when customers are purchasing a product through your e-commerce site. ​Create successful brand experts by populating your product with contextual help links that offer further explanation of your product's functionality.


The contextual help Touchpoint on a page

The contextual help Touchpoint appears to the user as a link on a page. After clicking a contextual help link, the contextual help Touchpoint creates a dialog in which users can navigate your MindTouch content without ever leaving the current page or application. 

Screenshot of an F1 contextual help widget used in the MindTouch control panel.

How the Touchpoint works

A contextual help Touchpoint dialog is triggered when a user clicks on a pre-specified contextual help link that points to an article or anchor in your MindTouch site. The link can be styled to appear however you'd like and is often styled to look like a question mark icon or a letter "i" icon. You may have noticed that MindTouch uses these contextual help links throughout the product.

Clicking a contextual help link

Wherever you place your contextual help link (see the question mark icon below), users can click it to open a contextual dialog and access detailed product information.

A screenshot of an F1 link used in the MindTouch control panel

Opening a contextual help dialog

Once the user clicks on a contextual help link, the contextual help dialog opens to a pre-specified page. From that page, the user can navigate through your MindTouch site for additional information via several controls. These controls can be turned on or off in the Touchpoint configuration and include the following:

Close up of the F1 help dialog navigation

  • Back.  Allows users to navigate back to a previous article in the contextual help dialog after they have navigated to a new location from within the dialog.
  • Forward.  Allows users to go back to a page they visited after they selected Back.
  • Home.  Allows users to navigate to the Home page of your MindTouch site.
  • Open article.  Opens the current article in a new browser tab or window.
  • Search.  Gives users the option to search for any MindTouch article from the contextual help dialog (see more about search below).

Searching inside the contextual help dialog

Users have the option to search for new content from within the contextual help dialog like they would on your MindTouch site. Users can access more in-depth product information right then and there without having to leave your site or application.

Screenshot of an F1 dialog with search results and facetting


What's next

Learn how to create and configure a contextual help Touchpoint on your site.

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