Skip to main content

MindTouch Touchpoints

MindTouch Touchpoints
MindTouch Touchpoints allow the extension of your MindTouch content into any of your web properties. Use Touchpoints to connect with your users through all stages of the customer journey--research, buy and succeed.

Research Embed the search Touchpoint into any of your site properties (product page, blog, forum, community, etc.) to connect your customers to your product documentation. With the search Touchpoint, help potential customers research your product and make purchase decisions from anywhere on your site.
Buy Use contextual help Touchpoints to allow your buyers to review product information during checkout. With the contextual help Touchpoint, your buyers will never have to leave your shopping cart again to verify and validate their purchase decisions.
Succeed Create product experts by populating contextual help links that offer detailed explanations of your product's functionalities inside your product. With the contextual help Touchpoints, your product users have documentation support at their finger tips at all times to help them become successful product adopters. Also, add a search-in-place Touchpoint to your ticket submission form to create self-help opportunities that reduce the amount of support tickets while increasing your customers' confidence in and with your product.


  • Was this article helpful?