Receiving feedback from your community around an article's helpfulness through page rating and feedback will help improve the quality of your documentation. Positive ratings will raise the article in search results for valid queries. Negative ratings will work similarly but in the opposite fashion. Article feedback will also increase dialog between client and business and provide valuable information on an article's helpfulness.
Article rating will provide you with good insight as to how your articles are being perceived by your community on a global level. It's as simple as your users being able to let you know, "Yes this article helped me find what I need." or, "No, I wasn't able to solve my problem with this article." After rating a page users will see the date they rated the page to reference in the future. If a user went back to a page after the article was updated with the information they were initially looking for and they now wanted to switch the page rating from No to Yes, the user can do so. Administrators can enable/disable rating for your anonymous users via the control panel configurations.
Once a user clicks Yes (smiley face) or No (frowny face), the feedback form at the bottom of an article expands, allowing users to provide additional feedback on the article. Users who only want to leave feedback, can do so by just clicking Leave Feedback. Users can select whether or not they would like to be contacted regarding their feedback.
Set up your default feedback email
Site administrators can specify an email address for article feedback through the MindTouch control panel:
- From the MindTouch toolbar, select Site tools > Control panel.
- Click Configuration under System Settings.
- Enter your Email Address for User Feedback and click Save.
Learn how to add a feedback form to your custom articles.