Skip to main content
NICE CXone Expert
Expert Success Center

Custom Classifications

Applies to:
All MindTouch Versions
Role required:
Admin
Create custom classifications to organize and manage your content.

You can create new classifications, make classifications recursive, delete existing labels, and add to existing classifications.

By default, Custom Classifications will appear as an option to filter search results.

When to use custom classifications

Create custom classifications

  1. Navigate to Site tools > Control Panel Systems Settings > Classifications.
  2. In the Add Classification section, enter a Prefix and Label for your custom Classification.
    The Label will appear above the drop-down menu for this Classification in Page Settings.
  3. If you want a selected Classification to automatically apply to sub-pages created underneath a page, select the Recursive option.
    Custom-Classification-Add.png
  4. Click Add Classification to save the new classification type.
  5. After the Classifications page refreshes, scroll down to find your new classification type.
  6. Enter a Tag and Label for each option you want to include with your custom classification.
  7. Click Add Tag to save each option.
    Custom-Classification-Add-Tags.png

Each Label will appear, in the order it was added, within the drop-down menu for this classification in Page Settings.

  • Was this article helpful?