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How do I make my site responsive?

This page applies to:MindTouch Responsive



Engage more customers and prospects through their preferred channels of learning. This responsive user interface automatically provides an optimized experience for phones, tablets and desktops. MindTouch Responsive is a layout that automatically adjusts based on what device your customers are using to connect to your site.

How does MindTouch Responsive impact my SEO?

On April 21st, 2015, Google altered the way they index webpages to emphasize the use of mobile-friendliness as a ranking signal. By upgrading to the MindTouch Responsive UI, you will be able to take more control of your brand and push competitors out of your Google results.

This means that your MindTouch Responsive site, in addition to already being an SEO power house, will now rank even higher in Google search results.

How does MindTouch Responsive impact my customers?

The MindTouch Responsive UI allows your customers to use your site natively on their mobile phone, tablets and desktops. If you choose to upgrade to MindTouch Responsive, your customers will experience a new layout that is noticeably different than that of MindTouch 4 and MindTouch TCS. Before you direct your customers to the upgraded responsive UI, you should apply your company branding and custom domain. If you don't have resources to brand your MindTouch Responsive site, you can leverage a professional resource.

How does MindTouch Responsive impact my employees?

The responsive UI will drive additional employee adoption of your MindTouch Responsive site. Your sales reps and sales engineers can access MindTouch Responsive on the road via mobile devices. Your field agents and destination reps can use MindTouch Responsive natively on their iPads while servicing your customers.

For those employees who have the ability to contribute content (pro-members), the editing experience is only accessible through the desktop interface.

Should I train my team to use MindTouch Responsive?

You should plan to train your Support Agents, Sales Engineers and Technical Writers on the new visual layout. It is recommended to train your employees once you have completed your branding and applied your custom domain.

During your upgrade, your content structure will remain intact, so you will not need to retrain you employees on the structure or orientation of your knowledge assets.

What is the timeline to fully realize the value of MindTouch Responsive?

New Deployments: MindTouch manages a guided launch success plan that is led by industry leading experts in the fields of customer success and customer engagement.

Upgrades: The process of upgrading to MindTouch Responsive will require approximately two weeks to complete. The following tasks will need to be completed prior to go-live.

  1. Contact your MindTouch Account Manager to coordinate your upgrade.
  2. Contact the MindTouch Customer Success team and request a temporary site clone.
  3. Convert your MindTouch navigation pages (Portfolio, Category, Guide) to LSF3.
  4. Convert your MindTouch theme to MindTouch Responsive.
  5. Apply your company branding using your web developers.
  6. Contact the MindTouch Customer Success team to point your customers to your MindTouch Responsive site.

How do I know we have successfully adopted  MindTouch Responsive?

You will know that your company has successfully adopted the MindTouch Responsive UI when your customers, prospects, field agents and sales reps can utilize your MindTouch site via their mobile phones and tablets.

You will be able to confirm that your effort is paying off if you see an increase in customer engagement. You can monitor customer engagement through Google Analytics and MindTouch HelpRequests.

Is MindTouch Responsive supported by MindTouch Customer Success Team?

Yes, please review our article on self-service branding to understand the extent of branding support.

Can MindTouch Responsive be configured or customized?

The MindTouch Responsive UI can be configured and customized and branded in many different ways. Please review our articles on Custom Branding and updating your site logo.

Does MindTouch Responsive have any limitations that I should be aware of?

The MindTouch Responsive UI adheres strictly to the MindTouch content structure framework. That means if your pages do not have the correct article type they will not display in different areas making them difficult to find. It currently does not support certain areas that the previous MindTouch version supported such as:s Popular Pages, Header/Footer displaying on a mobile device, and a side tray.

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