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MindTouch Success Center

Support plans

  Standard Premium Enterprise
Priority 3rd 2nd 1st
This plan is good for you if: You need help with the MindTouch application and have access to your own technical resources for integration, branding or single sign-on (SSO). You need help with the MindTouch application, chat support and limited assistance with integration, branding or single sign-on (SSO). You need help with the MindTouch application, phone support, multiple support contacts, and limited assistance with integration, branding or single sign-on (SSO).
Initial response time 2 business days 1 business day 4 business hours
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MindTouch Cases Portal icon_check.png icon_check.png icon_check.png
Chat support   icon_check.png icon_check.png
Phone support     icon_check.png
24 x 7 support     icon_check.png
Account contacts 2 3 4
Level 1 Support
(General Application Use)
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Best practices
Authoring, Hierarchy
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MindTouch F1
In-Product Contextual Help
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Level 2 Support
(Advanced Application Use, Integration, Configuration)
SAML 2.0 (SSO)
SFDC, ADFS, OneLogin
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CRM integration
GeniusLink, Salesforce
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API *
Service Integration
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Scripting *
JavaScript, DekiScript
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Branding *
CSS
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*  Support agents cannot apply, teach or customize HTML, JavaScript, jQuery or DekiScript.

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