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MindTouch Success Center

Support plans

 

  Standard Premium Enterprise
Priority 3rd 2nd 1st
This plan is good for you if: You need help with the MindTouch application and have access to your own technical resources for integration, branding or single sign-on (SSO). You need help with the MindTouch application, chat support and limited assistance with integration, branding or single sign-on (SSO). You need help with the MindTouch application, phone support, multiple support contacts, and limited assistance with integration, branding or single sign-on (SSO).
Initial response time 2 business days 1 business day 4 business hours
Email support
MindTouch Cases Portal
Chat support  
Phone support    
24 x 7 support    
Account contacts 2 3 4
Level 1 Support
(General Application Use)
General application use
Best practices
Authoring, Hierarchy
MindTouch F1
In-Product Contextual Help
Level 2 Support
(Advanced Application Use, Integration, Configuration)
SAML 2.0 (SSO)
SFDC, ADFS, OneLogin
CRM integration
GeniusLink, Salesforce
API *
Service Integration
Scripting *
JavaScript, DekiScript
Branding *
CSS

*  Support agents cannot apply, teach or customize HTML, JavaScript, jQuery or DekiScript.

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