Ready to exchange ideas, thoughts, solutions and interact with other MindTouch Community members? Watch our quick video below to start your journey of discovering and sharing the MindTouch experience.
Keep reading below for details on gaining access and on next steps once you're inside MindTouch Community!
Log into the MindTouch Community
If you don't have an account
If this is your first time logging into the MindTouch Success Center, simply register for a new account. Then contact MindTouch Support and let us know what email address you registered with so we can give you access.
If you already have an account
To log in, click Login at the top of the site and enter your username and password. Remember: Your username is your email address.
Logging in but receiving an error? Contact MindTouch Support today to request access.
Interact with the MindTouch Community
On the homepage you'll see various topics under the Topics tab, which are simply categories of discussions. Users can discuss best practices and tips and tricks under the Discussions tab. Although the MindTouch Community can be accessed publicly (coming soon!), you need to be logged in to reply to discussions.
Click on a topic from the grid in the middle of the screen, or choose the TOPICS navigator at the top of the page to view discussions related to that topic:
To review all of the threads in a specific discussion, simply click on the title of the discussion. From there, you will also be able to either vote on a best answer for that thread, like the thread, or directly reply to the thread.
Search for discussions
Remember that the answer you're looking for may already exist. Entering a phrase in the search box at the top of the page surfaces not only community discussions, but MindTouch documentation as well.
Thanks to contextual help, clicking on an article on the RESULTS FOR page keeps you right where you're at.
Work with support cases
Users who are listed as valid support contacts with MindTouch Support also have the ability to view their Support cases. If you do not have access to review your cases, contact MindTouch Support to request additional access.
To do so, click on your username, and then My Cases and Activity:
The next screen displays your profile, along with the Activity and Cases tabs. The Activity tab displays recent discussions interactions:
The Cases tab display your various cases. Keep in mind that you can sort by any of the available columns:
Within each case you can add an update to a case by adding a comment, access or upload new attachments, and review the original case request.
Adding a comment to a case that is already closed will reopen the case.
Depending on your support plan level, you may have various contacts in your organization who are able to create new case requests. Please contact our support plan documentation for more information. Need to change your organization's contact list? Simply reach out to our Support department, and we'll be happy to make the change once verified by a current authorized contact.
Ready to get started? Visit the MindTouch Community now!
Frequently asked questions
Why is my case assigned to the "Unassigned Queue"?
During initial case creation, cases are held in our Unassigned Queue. Based on your support plan priority and time of submission, your case is assigned to an agent and you are contacted shortly thereafter to address your request. For more details on how cases are addressed, please see our Support Plan FAQs.
Why can't I see email replies made by users who are cc'ed on emails?
The MindTouch Community is intended to give an overview of past and present support cases, but only displays communications between MindTouch agents and the original case requestee. Agents are able to receive all email communications, including those created by a cc within a case, though only the replies made by the original case requestee are displayed in the MindTouch Community comments.
NOTE: If a user is copied on a case email and replies to the main contact while also copying MindTouch Customer Success, that communication thread is displayed in the MindTouch Community.
In addition, while users may have multiple email addresses listed in their profile, only email communications with the main email address are displayed in the MindTouch Community. In this case, the main email address is the same as your username.