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NICE CXone Expert
Expert Success Center

User types

Applies to:
All MindTouch Versions
Role required:
Admin

User types

  • Viewer: End user who can only view public and permissioned content.
    In addition to public content, these may be your customer base that may also need exclusive viewing access to pages pertaining only to them. A site administrator assigns/creates viewers and needs to log in to view exclusive content.
    • Anonymous viewer (not logged in): Can only consume (view) public content.
      This user type may also be called an untracked or unauthenticated viewer and is sometimes just called anonymous.
    • Authenticated viewer (logged in): Can view public and private content. Formerly called a community member, also called a tracked viewer.
  • Seated user (previously called Pro member): Internal user who can contribute to the content.
    These may be employees who draft and edit content or administer your site. Seated members are assigned a role by a site administrator and need to log in to contribute content. Roles are initially assigned in the control panel and can be overwritten by granting special permissions on pages or entire sections as needed.

For a Viewer to be able to edit or author content, you must reassign them as a seated member in the control panel, and then assign the appropriate contributor role or follow the process for your IDP.

 

Expert and Feature Packages for sales:

User privileges are outlined more thoroughly in the following descriptions and table. This is how Expert is being sold.  

CX Suite - consists of the functionality below and includes unauthenticated and authenticated viewers (formerly community members) and seated users (former pro-members).

EX Standard - consists of the functionality below and includes unauthenticated and authenticated viewers (formerly community members) and seated users (former pro-members).

EX Advanced - consists of the functionality below and includes unauthenticated and authenticated viewers (formerly community members) and seated users (former pro-members).clipboard_e650d7bfc9c00e717cffcbf0bc7fdb8d8.png


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Detailed Pricing Deck (prices removed in the event they change) with use cases.
        ExpertPricing2023.pdf

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