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MindTouch Success Center

Custom domain

The MindTouch platform is a hosted solution that can be configured to access through a custom domain that matches your other web properties.

MindTouch requires the use of a subdomain rather than subdirectory. For example, if your company website is example.com, your MindTouch custom domain could be help.example.com or success.example.com.

To host a fully-qualified domain, prepend it with "www" (i.e. www.example.com). MindTouch does not support configuring your MindTouch site with a root-level custom domain (e.g. example.com).

Prerequisites

  • An SSL certificate is required for all MindTouch sites.
  • Own the custom domain with access to the DNS settings.

Components of a MindTouch domain

Domain Level Description
.com The top-level domain (TLD)
example.com Fully-qualified domain
help.example.com Subdomain
help.example.com/some-directory Directory within a subdomain.
MindTouch sites cannot be configured to start at the subdirectory level.

Host multiple domains

​You can connect multiple domains to resolve to your site using a main canonical domain. The canonical domain is the main domain to which your site will resolve. Any other domains pointed to your site will redirect to the canonical domain.
 

For example, if you configurewww.example.com (set as canonical) and help.example.com,then when users navigate to help.example.com they are redirected to www.example.com.

Configure your domain

For any domain changes to your MindTouch site:

  1. contact MindTouch Support to begin the configuration changes.
  2. Update your Domain Name System (DNS) settings for the domain and set the CNAME record to lb.mindtouch.us  (lb as in "load balancer").

Do not use a forwarding option that is offered through domain hosts like GoDaddy. Forwarding options only mask the site as if the domain is resolving correctly, but will not allow your MindTouch site to properly resolve.

When does my custom domain become effective?

Depending on your DNS host settings, it can take up to 48 hours for DNS to fully propagate around the world and allow all users to visit your custom domain. For this reason, we recommend lowering your TTL value as low as your DNS provider will allow during the cutover. Often you may see your domain start resolving within an hour or two.  

 

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