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MindTouch Success Center

Access Your Site Over HTTPS

HTTPS connections are required for MindTouch sites and integrations.

MindTouch manages all TLS/SSL certificates and no longer requires that they be purchased. The support team will contact you if your current TLS/SSL certificate is expiring in order to upgrade your site to our managed certificate platform.

TLS/SSL considerations

  • All MindTouch sites require a TLS/SSL certificate. MindTouch will provide and manage your site's certificate. In the event that a TLS/SSL certificate purchased and managed by your IT department is required, you may provide MindTouch with your custom certificate.
  • Custom domains: When configuring your MindTouch site with a custom domain (e.g. help.example.com), the complimentary https://*.mindtouch.us domain will redirect to your custom domain.
  • Encryption: MindTouch requires that TLS/SSL certificates be SHA-256 compatible. If supplying your own certificate, please be sure your TLS/SSL certificate is generated with this cryptographic algorithm.
  • Server type: If TLS/SSL certificate providers ask which type of web server the TLS/SSL needs to be generated for, choose an option for Apache.
  • HTTPS: To ensure all of your site traffic is secure, once your new domain is in place along with your TLS/SSL certificate, all HTTP traffic is redirected to HTTPS. In addition, all MindTouch site responses contain a strict transport HTTP header ensuring that, for subsequent requests, web browsers skip the HTTP to HTTPS redirect and automatically use HTTPS for all connections to the MindTouch site.

TLS/SSL certificate types

The most common TLS/SSL certificates covers a single domain such as help.example.com.

Subject Alternate Name (SAN) TLS/SSL certificates can contain several domains such as www.example.com and help.example.com. SAN certificates are not the same as Wildcard TLS/SSL certificates. Wildcards cover all subdomains (e.g. *.example.com).

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