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NICE CXone Expert
Expert Success Center

March 2023 Releases

Releases: 2023-03-02, 2023-03-09, 2023-03-16, 2023-03-23, 2023-03-30

Release 2023-03-23

Enhancement

UI

Users can drag and drop to rearrange Articles in the Classifications and Topic hierarchy tabs.

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Fixes

Authoring

A comment is cleared when the user clicks the [ X ] in the top right corner of the comment box. Previously, clicking the [ X ] did nothing.

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API

The Search insights API was returning a 500 error on the first attempt. This has been fixed and there is no need to refresh the page for the report to run.
 

Release 2023-03-16

This release is complete. The Release was deployed to all Expert sites as of 7:18 PM (PST).

Enhancement

Attachments

The Attach a file button has been removed from live pages with a draft because you can't attach files to pages that have existing drafts. Previously, users attempting to attach a file to live pages with drafts received an error message.

Release 2023-03-09

This release is complete. The Release was deployed to all Expert sites as of 10:44 AM (PST).

Today’s release included under-the-hood changes for product maintenance and preparation for upcoming features.

Release 2023-03-02

This release is complete. The Release was deployed to all Expert sites as of 10:11 AM (PST).

Enhancement

Expert for CRM

The option to add a Links tab has been added to the Touchpoint configuration where Link-to-Case is also supported. Please contact your CSM to enable this feature.

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Note: Once enabled, a new Expert for CRM integration or Touchpoint must be created.

Fix

URLs
Redirects ending with a ?/ now resolve to the correct page.

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