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NICE CXone Expert
Expert Success Center

December 2022 Releases

Releases: 2022-12-01, 2022-12-08, 2022-12-15, 2022-12-22

Release 2022-12-22

This release is complete. The Release was deployed to all Expert sites as of 11:13 AM (PST).

Fix

Contextual Help

Pro Member Conditional Text can now display in Contextual Help windows or CRM Touchpoints.

Release 2022-12-15 

This release is complete. The Release was deployed to all Expert sites as of 12:57 PM (PST).

Enhancement

Paths

When viewing the last page of a path, the Next link is no longer shown.

Fix

Okta SSO

When connected to an Okta Integration using SCIM provisioning, users remain in assigned groups that are synced from the Okta Control Panel.

Release 2022-12-08

This release is complete. The Release was deployed to all Expert sites as of 1:29 PM (PST).

Enhancement

Headings

The Recommended Articles and Attachment elements on topic pages have been made H2s for improved SEO performance.

Release 2022-12-01

This release is complete. The Release was deployed to all Expert sites as of 12:01 PM (PST).

Enhancements

Page Privacy & Permissions

The sub-pages checkbox will not appear unless sub-pages exist for the selected page.

When sub-pages exist: When no sub-pages exist:
Restrict Access Page - with sub-pages checkbox.png Restrict Access Page - without sub-pages checkbox.png

If sub-pages exist, the confirmation message varies based on which options are selected for them:

When the sub-pages box is unchecked:

clipboard_e66b782f324c502edc24c507e772e2af0.png

clipboard_e70fd2306d17c6a4cf5c5143b2a1f5381.png

When the sub-pages box is checked and "Keep existing" is selected:

clipboard_efb08801983d94dfe844389657ca71fd1.png

clipboard_e0d33c776778db3876f67b3833db87d71.png

When the sub-pages box is checked and "Overwrite" is selected:

clipboard_e03a635991e7451daf5369698661ec74d.png

clipboard_ee972b4d3035e530a32168dba85dec8ea.png

 

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