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NICE CXone Expert

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Expert Success Center

August 2022 Releases

August Updates

Release 2022-08-04

This release is complete. The Release was deployed to all Expert sites as of 1:23 PM (PST).

Fixes

Draft TOC

When a new page is created as a draft and saved, the TOC headings are active without needing to publish the page.

Edit buttons

When editing a page, the Create draftEdit live and Cancel buttons now show the correct hover labels.

Release 2022-08-11

This release is complete. The Release was deployed to all Expert sites as of 2:24 PM (PST).

 

 

Fixes

Conditional Content

The dropdown when selecting a group in a conditional content block will load as expected.

Search

Searching with multiple constraints using plus or minus signs will now behave as an AND rather than an OR search operation.

Enhancements

Edit Summary

The edit summary has been moved to the top of the page and is now noted with the text field, Why are you making this edit?.

Release 2022-08-18

This release is complete. The Release was deployed to all Expert sites as of 12:07 PM (PST).

Enhancements

Review Manager

When you close an Open Review, page updates now reflect what the new state is and current applicable Review Actions.

Review Actions are now listed in a drop-down menu.

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