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NICE CXone Expert

Our office will be closed on Monday, December 26th and January 2nd, for Christmas and New Years.

Expert Success Center

June 2022 Releases

June Updates

Release 2022-06-02

This release is complete. The Release was deployed to all Expert sites as of 11:52 AM (PST).

Fixes

CXOne Expert for CRM Touchpoint

Search filters will be maintained when conducting multiple searches within the Touchpoint.

Capture Manager

When non-KCS articles are moved into a KCS hierarchy and then KCS is enabled, the article will get initial KCS tags (WIP, Internal) and Capture Manager will be visible on the page.

There is upcoming System Maintenance on June 11th at 8pm PST. As a result, the CXone Expert system will be down for about 60 minutes to deploy an infrastructure update. Capabilities are being added to extend data processing performance.

Release 2022-06-09

This release is complete. The Release was deployed to all Expert sites as of 12:42 PM (PST).

Fix

KCS

Fixed the issue where adding tags to a KCS-enabled article would cause the tags to be removed, and the article would revert to WIP confidence and Internal Visibility.

Release 2022-06-16

This release is complete. The Release was deployed to all Expert sites as of 12:28 PM (PST).

Fix

Search in Place Touchpoint

SIP Touchpoint for ticket deflection now appears as expected on initial SF Community page load.

Announcement

Microsoft is sunsetting IE

Internet Explorer will no longer be supported for CXone Expert after June 30, 2022. Microsoft recommends switching to its Edge browser, or you can choose another supported browser.

Release 2022-06-23

This release is complete. The Release was deployed to all Expert sites as of 1:29 PM (PST).

Enhancement

Search

Search speed improvements have been implemented across all Expert sites.

Release 2022-06-30

This release is complete. The Release was deployed to all Expert sites as of 3:02 PM (PST).

Fix

Touchpoints

Embedded Contextual Help Touchpoints no longer display errors when loading or when resizing the browser window.

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