Skip to main content
NICE CXone Expert
Expert Success Center

February 2022 Releases

February Updates

Announcements

Review Manager

Enterprise knowledge management often includes an internal content review process, whether it is for translation, technical details, grammar, or style. Review Manager helps accelerate this process by providing in-product functionality. Review Manager enables Pro Members to use Drafts to request or receive article review notifications and incorporate feedback. 

Key Benefits 

  • Reduce time to publish and ensure content is reviewed in a timely manner.  

  • Increase overall efficiency by keeping the content review workflow in the product to reduce friction created by a soiled content workflow.  

  • Develop and enhance content creation across your team with a streamlined workflow.  

  • Content Managers/Administrators can assign article review responsibility, monitor, manage and gain visibility into all publication activities. 

 

Background pattern

Description automatically generated 

If you or your organization is interested in taking advantage of this new feature, contact your Customer Success Manager! 

Additional Information:  

  1. Review Manager 

  1. How to Use  

  1. FAQs  

Release 2022-02-03

Fixes

Instant Translation

When translating to a language, users can now translate back to the default language using the drop-down menu.

Release 2022-02-10

Fixes

Instant Translation

The Chinese (Simplified) language option has been updated from 中国人 to 简体中文.

Release 2022-02-17

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

Release 2022-02-24

This release is complete. The Release was deployed to all Expert sites as of 10:15 AM (PST).

Today’s release included under the hood changes for product maintenance and preparation for upcoming features.

 

  • Was this article helpful?