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NICE CXone Expert

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Terminology

DekiScript

DekiScript is a built in scripting language that allows users to add programmatic elements to pages including access to system information like username and page details.

Import

The process of converting content from non-Expert pages into Expert pages. This may include converting content from formats such as HTML or .CHM. 

MindTouch Guided Content Framework

The Guided Content Framework is a guided authoring experience that automatically relates and organizes content for easy navigation.

MTARC

An MTARC is an exported file from Expert where the contents of the file include XML and attachments.

SSO

SSO stands for Single Sign On and allows users to be automatically logged into the platform based upon a trusted relationship with a third-party identity provider (IdP). 

Web Request

A web request is an HTTP(S) request issued by the client web browser to load or update content stored on a site.  Requests for static files, such as images, scripts, and stylesheets, or requests between our servers do not count as web request.

WYSIWYG

WYSIWYG stands for What You See Is What You Get and is in reference to the editor that is used for editing pages.

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