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MindTouch Success Center



This document reviews terminology that is used within MindTouch that is unique to it.  


     Attachments are any files that are attached to a page, but not the page itself.

    DekiScript is a built in scripting language that allows users to add programatic elements to pages including access to system information like username and page details.

Inline Comment
    Inline Comments are grey blocks of text within articles that are only visible when you are in edit mode.

An article is a body of content (one page) that contains knowledge and represents the third level of your content hierarchy.  An article can take the form of certain Article Types such as a Topic, How-to, or Reference article.  An article can contain many Sub-Articles.  An article belongs to one Guide.  Learn more here.
Article Type
The article type is a classification that describes the kind of content the article contains. You set the article type using the Article type field that appears in the right side tray. The default valid values for this field include Category, Topic Guide, Topic, How-to, and Reference. An article's type can be used in searches, in the tabs interface that appears on certain category pages in MindTouch, and for reporting.
Behavioral Analytics
Behavioral Analytics provide information around scoring, aging, and search feedback from users and can be accessed by clicking on the Reports link.
A Category is the highest level of the MindTouch Content Structure Framework and represents the first level of your content hierarchy.  A category will either be a Persona or Product.  One category contains many guides. Learn more here
Community Scoring
Community Scoring refers to the Thumbs up/Thumbs down rating that is seen in the corner of a page.
Content Aging
Content aging is the name of the report within Behavioral Analytics that shows how old the articles are within MindTouch.
Customer Success
Customer success is accelerating user adoption by rapidly creating product experts. This improves customer retention and lifetime customer value, creates brand advocates, and lowers support costs.
FAQ (Frequently Asked Question)
An FAQ is a type of Article.  An FAQ article belongs to one Knowledge Base Guide.  Other article types include Topic, How-to, and Reference. 
F1 Contextual Help
F1 Contextual Help is a feature of MindTouch that allows you to extend the content from MindTouch into an application or site so that users can have embedded help experience.
User Guide
A user guide is the second level of the MindTouch Content Structure Framework and represent the second level of your content hierarchy. A user guide is a collection of articles that are organized by Article Type (Topic, How-to, Reference). A user guide contains many articles and provides a narrative structure for user to accomplish a certain set of processes or utilize a product. A user guide belongs to one Category. Learn more here
Machine learning search and content organization optimization algorithm that take multiple inputs into consideration to ensure the most relevant information is always surfaced to your users. 
A How-to is a type of Article.  A How-to article belongs to one Guide.  Other article types include Topic, Reference and FAQ. 
The process of converting content from non MindTouch articles into MindTouch articles.  This may include converting content from formats such as HTML or .CHM. 
Knowledge Base
A type of guide in the MindTouch Content Structure Framework that focuses on break/fix articles. Commonly used as an FAQ or troubleshooting section within a Category.
MindTouch Content Structure Framework
The MindTouch Content Structure Framework is a guided authoring experience that automatically relates and organizes content in an easy to navigate and discoverable interface.
The process of moving your content from one version of MindTouch to another version of MindTouch.  Version include Core, Platform, TCS and MindTouch4.  
An MTARC is an exported file from MindTouch where the contents of the file include XML and attachments.
Previously Executed Queries
Previously Executed Queries are keywords that were searched for before the highlighted keyword.  This is shown on the Search report in the Behavioral Analytics.
Pro Member Bar
The Pro Member Bar is the black bar across the top of the screen that contains most of the actions for the page and the site.
A Reference is a type of Article.  A Reference article belongs to one Guide.  Other article types include Topic, How-to and FAQ. 
Search Recommendation
Search Recommendation is the ability to boost an article to be listed as the number one search result for a specified search query.
SSO stands for Single Sign On and allows users to be automatically logged into MindTouch based upon a trusted relationship with a third party authentication provider.
Support Ticketing
Support Ticketing is in reference to any application that allows users to manage inbound requests from customers/users.  MindTouch provides integration with Support Ticketing solutions like Zendesk, Salesforce, and custom built ones.  
The stage is a classification that describes where the article is in its lifecycle. You set the stage using the Stage field that appears in the right side tray. The default valid values for this field include Stub, Draft, Review, Final, Outdated, and Obsolete. An article's stage does not automatically change the availability of the article, but you can use the Classification Manager to find all articles with a given stage. 
A topic is a type of Article.  A topic belongs to one Guide.  Other article types include How-o, Reference and FAQ. 
A transclusion is the ability to include the contents of an article or a section of that article in other articles so there is a single source of maintaining. 
Unbreakable links
Unbreakable links are in reference to the ability of MindTouch managing renaming and moving content within the site and ensuing that old links will resolve tot he new location of the article.
Web Request
A "web request" is a HTTP(S) request issued by the client web browser to load or update content stored on a MindTouch site.  Requests for static files, such as images, scripts, and stylesheets, or requests between MindTouch servers do not count as web request.
WYSIWYG stands for What You See Is What You Get and is in reference to the editor that is used for editing pages within MindTouch.
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