If you do not know which Support plan applies to you, contact the MindTouch Support Team.
|Best plan for||Help with the MindTouch application and you have access to your own technical resources for integration, branding or single sign-on (SSO)||Help with the MindTouch application, chat support and limited assistance with integration, branding or single sign-on (SSO)||Help with the MindTouch application, phone support, multiple support contacts, and limited assistance with integration, branding or single sign-on (SSO)|
|Initial response time||2 business days||1 business day||4 business hours|
|MindTouch Cases Portal||✔||✔||✔|
|24 x 7 support||Available as an add-on|
|Authorized Support Contacts||2||3||4|
General Application Use
Level 1: Support Agents
|General application use||✔||✔||✔|
Advanced Application Use, Integration, Configuration
Level 2: Support Engineers
|SAML 2.0 (SSO)||✔||✔||✔|
MindTouch 4 Salesforce, Zendesk
* Support Engineers will provide assistance with any documented MindTouch API endpoint.
** Support Engineers cannot apply, teach, or customize any Markup or Scripting Language.