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MindTouch Success Center

Personalized Search

Personalized Search EAP is scheduled for 05/27/2020 - 06/10/2020.

Personalized Search is part of the Early Access Program. Any information on this product is subject to change before general availability. 

Timeline

  • May 21, 2020: Personalized Search EAP enrollment begins
  • May 27, 2020: Personalized Search EAP availability begins and customer feedback may be collected
  • June 10, 2020: Customer feedback period closes (early access remains available)

Updates

  • May 27, 2020: Personalized Search EAP enrollment and availability have begun

Feedback

Your Customer Success Manager will provide instructions to communicate your feedback about the new product experience. All customer feedback will be reviewed if submitted during the feedback period. If appropriate, a member of the MindTouch Product Team may want to interview you regarding your feedback, so that your idea is further explored in detail.

Details

MindTouch Intelligent Search is a primary content delivery channel for consumers and support agents. Identity-powered conditional content can extend into any experience powered by the Intelligent Search engine, providing more relevant content for consumers and agents and a faster path to a successful customer journey. Intelligent Search, including APIs and Touchpoints, has been enhanced to index, find, and deliver conditional content.

Limitations

Not all conditional content will be indexed. Custom conditional content DekiScript expressions must:

  • Only make one type of assertion (group or user type)

  • Not use AND (only OR is allowed)

    • ✔️ “user.groups[‘foo’] || user.groups[‘bar’]”

    • ❌ “user.groups[‘foo’] && user.groups[‘bar’]”

  • Not be nested (conditional content inside conditional content)

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