Skip to main content
NICE CXone Expert

Our office will be closed on Monday, December 26th and January 2nd, for Christmas and New Years.

Expert Success Center

How to submit a case in the NICE Customer Community

In the event that you are having an incident/issue in your use with CXone Expert, you can submit a case in the NICE Customer Community. 


  • You have already searched through our Success Center KB to find the answer to your issue.
  • You have crowdsourced the CXone Expert (Mindtouch) Community for answers.

Submit a case

1. Login to the Customer Community’s homepage


2. Select Get Technical Support 



3. Select Manage Cases 


4. Select Create a Case button (*Note: If you don’t see an option to create a case, request permission from your CXone contact or user administrator) 


5. Choose 1 (one) of the following options. To submit a case, select Open an Incident Case: 

o        Open an Incident Case 

o        Open a Work Order 

o        Open a Service Request 


6. Select your corresponding account for your case and topic 


7. Choose Your Product or Service (CXone Expert/Mindtouch) 


8. Type in Subject & Description and select the primary contact (*Note: Provide as many details as possible) 


9. Select Case Severity and Impact 


10. Select Contact Hours 

contact hours.png

11. Review Your information and Submit 


Upon submission, you will receive an email confirmation. If you have any further questions, please email your CXone Expert CSM. 

  • Was this article helpful?